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Frequently Asked Questions

The Answers You Need

Have a question?  We’ve compiled a list of some of the most popular questions, accompanied by our thorough answers.

If you can’t find what you’re looking for, contact us.

Dog's Portrait

What is EVOLVE?

Our EVOLVE interchangeable pet collar is a game changer! It is one Base Collar made from luxurious Cypress Latigo English leather that is made to allow attachment of our EVOLVE Overlays.

 

The EVOLVE Base Collar can be worn on its own -OR- you can add on one of our EVOLVE Overlay interchangeable top layers to change your look.

One day be draped in diamonds, the next day you are a fashion-forward diva in Austrian Pearls, or maybe you like the Austrian Crystals, Beaded Inlay, Mandala Zen, MerMaid, or something custom created? The possibilities are endless. 

See our Home page for a video demonstration from Cherry and her mom on how easy it is to EVOLVE and join our pack!

Image by Annie Spratt

What Size Do I Order?

Measuring your dog is thee most important step. Did you know that neck measurements and collar measurements are different? It is important for us to know HOW you have measured.

Our preference is that you use our method of measuring.

Select the measurement that lands closest to the middle of the tongue hold ranges. Tongue holes are placed at 1/2" increments for the best fit. If your measurement is at the end of a size, then go up one size to get the best fit. 

XSmall -- 8, 8.5, 9, 9.5, 10, 10.5, 11 inches

Small -- 11, 11.5, 12, 12.5, 13, 13.5,14 inches

Medium -- 14, 14.5, 15, 15.5, 16, 16.5, 17 inches

Large -- 17, 17.5, 18, 18.5, 19, 19.5, 20 inches

XLarge -- 20,20.5, 21, 21.5, 22, 22.5, 23 inches

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Labradoodle dog ordering online by internet for home delivery. Paws on laptop with a food

How Do I Custom Order?

We understand, ordering custom can be daunting.

Be assured that we never start a custom order without touching base with you to go over the fine details.

In the check out is a Notes section that you can add in any details you would like us to know.

It is important to leave us an email that you monitor regularly so we can communicate & work with you on your custom order.

You do not have to know every detail when you order, but at least have an idea, we will work with you on the rest!

Part of the unique shopping experience with Sleepy Holow is that we always include you in the build, from design, to providing you progress photos of your actual build! 

How do I redeem a Gift Card?

Gift cards can be redeemed on the payment screen.

You will see a check box to "Redeem Gift Card" 

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