Policies at Sleepy Holow

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• Orders are shipped via Canada Post and delivery times can vary depending on your location. 

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• We highly recommend selecting a tracked and insured option at checkout when monetarily feasible, i.e., your item purchased is of higher value. This will protect your if your package is lost. See below for more details.

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• All Canadian and USA orders over $250 automatically quality for FREE Shipping and are sent tracked and insured.

 

• Sleepy Hollow is NOT responsible for duties or taxes you may incur in your country of residence.

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• Sleepy Holow is not responsible for shipments that are lost by the shipping agent. If you have purchased tracked and insured shipping for your package, we will work with you to put in a claim. Refunds will only be provided when the claims process has been approved/completed.  Lost shipments rarely happen when the package is tracked and insured. If you opt for NO tracking or insurance, Sleepy Holow is not responsible for lost packages.

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• Sleepy Holow is not responsible for stolen shipments in transit or at the final destination.

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• All Sleepy Holow Customer orders and Gift Cards are FINAL SALE. We are not responsible for errors made in measuring; therefore, no refunds, exchanges, or returns.  

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• On Ready To Own items Return policy is 20 days from your purchase being shipped. If 20 days have passed since your shipment date, unfortunately, we cannot offer you a return.

  • You MUST have approval for a return as we need to ensure you fill out any customs forms correctly and so we are aware and watching for your return to arrive.

  • All items MUST be returned in the same condition and the same or comparable packaging as you received your product. 

  • Once your return is approved and we receive your item and it is inspected it, we will notify you of the approval or rejection of your refund.

  • Your original shipping costs will NOT be refunded.

  • Shipping costs incurred to return is the purchasers responsibility.

  • We HIGHLY recommend that you send your return as  tracked and insured shipping, as Sleepy Holow is NOT responsible for lost returned products with no tracking or insurance.  ​

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Sleepy Holow always provides you with a CARE CARD for your new collar. Please adhere to the instructions provided to avoid any damage to your collar.  We recommend not wearing your Sleepy Holow collar for rough play, muddy conditions, water, or leaving your dog unattended while in their collar. 

 

Our craftsmanship warranty includes: 

• Complimentary conditioning & edge touch up.​

• Crystal repair.

• Hardware defects (within 30 days of purchase)

• Shipping costs are NOT covered by Sleepy Holow. The purchaser is responsible for ship costs to and from Sleepy Holow.  Once your item is ready, we will send you a return ship invoice. 

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Need a repair that is not covered above, please send us an email to info@sleepyholow.ca with photos of what you need repaired and we can let you know if is repairable and the cost for such repair.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.sleepyholow.ca (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- "By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency." 

- “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

• Communicate with you;

• Screen our orders for potential risk or fraud; and

• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

• We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.


As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

"By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency."
 

You can opt out of targeted advertising by:
COMMON LINKS INCLUDE:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

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CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@sleepyholow.ca or by mail using the details provided below:

PO Box 127, Carseland, AB, T0J 0M0, Canada